PUBLIC PREVIEW — PURCHASING DISABLEDFuture storefront rehearsal · purchasing is disabled
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Plain terms · no smoke in the fine print

Veil & SageCrystalsReturn home
Crystal spheres, books, herbs, and candles inside a shadowed apothecary

The apothecary ledger · Store policies

Mystery belongs
in the story.
Not the terms.

How shipping, returns, privacy, and this website work—written so you can understand the agreement before you place an order.

Updated September 14, 2026

Store status Public preview — purchasing disabled

Applies Site terms now · sales at launch

Choose a section

The policies at a glance.

01 · Shipping policy

A protected earthly journey.

Checkout will show the shipping methods actually available for the destination before payment. An estimate is not a guaranteed delivery date.

Standard$8Below the free-shipping threshold
Express$15When express service is offered
StandardFreeEligible order subtotal of $70 or more

Processing & delivery estimates

In-stock items will ship within 5 business days, excluding weekends and federal holidays. Standard delivery is expected in 5–8 business days after carrier acceptance; express is expected in 3–5. Those delivery windows are estimates, not guaranteed arrival dates.

Tracking & address checks

A tracking email will be sent when the order leaves our care. Customers are responsible for entering a complete deliverable address. Contact us immediately if the confirmation is wrong; an address cannot always be changed after fulfillment begins.

Delays & returned parcels

If we cannot ship within the promised time, we will offer a revised date and the choice to wait or cancel for a full refund. If tracking stalls or a parcel returns to sender, email us so we can investigate. Additional postage may apply when a parcel returns because the supplied address was incomplete or delivery was refused.

Launch destinations & partners

Launch shipping will be limited to supported United States (U.S.) destinations. A supporting item fulfilled by a tested third-party partner will be clearly identified on its product page, may ship separately, and will show its own processing window before purchase.

02 · Return and refund policy

Thirty days to ask. Clear steps thereafter.

Contact us within 30 calendar days after confirmed delivery. An approved return must be postmarked within 7 days after authorization. Do not mail anything before receiving authorization and the exact addressing instructions for the public business mailbox.

Return eligibility

An eligible item must be unused, unworn, unaltered, and in the condition received, with its protective packaging and included parts. Email the order number, item, and reason for the request. Exact-piece crystals are eligible under the same rules unless the listing clearly stated a lawful final-sale exception.

Return shipping

The customer pays tracked return shipping for a change-of-mind return. Veil and Sage covers reasonable return shipping when we sent the wrong item or confirm damage or a defect. Original outbound shipping is not refundable for a change-of-mind return.

Non-returnable items

Gift cards, personalized or altered goods, opened sealed hygiene items, and items clearly marked final sale are not returnable except where law requires otherwise. A refusal based only on natural variation is not treated as a defect when the listing clearly identified representative imagery.

Damage, loss, or the wrong item

Report visible damage or an incorrect item within 7 calendar days of delivery. Include clear photographs of the item, inner and outer packaging, and shipping label, and keep the materials while we investigate. If a one-of-one piece cannot be replaced, we will offer an appropriate refund rather than a substitute presented as the same stone.

Refund timing

We inspect an authorized return after it arrives. An approved refund is sent to the original payment method within 5 business days of approval. Banks and card issuers may take additional time to post it. Veil and Sage charges no restocking fee.

Changes and cancellations

Contact us as soon as possible. We can cancel or edit an order only before fulfillment begins. After that point, an eligible item follows the return process above.

Nothing in this policy limits a consumer right that applicable law does not permit a seller to limit.

03 · Privacy policy

Your information is not an oracle's toy.

The public preview has no customer account or on-site checkout.The Weekly Veil signup is functional and stores only the information described below in the private, authenticated website database. A verified Google Voice voicemail-only line is configured with an approved greeting, but its number is not published as a customer contact while the controlled owner test and external-number conflict review remain pending. This section explains that separate telephone service and the information used once Shopify checkout is activated.

Information we may receive

For the Weekly Veil, we store the normalized email address, optional first name, exact consent wording and version, signup source, subscription status, consent and account timestamps, and a random one-click unsubscribe token. We do not request or store a date of birth. Earlier signups could include an optional birthstone month; that personalization was retired, is no longer collected, and is cleared when a record is deactivated. We also process a pseudonymous hash derived from the Internet Protocol (IP) address and request time to limit automated abuse; the raw address is not stored in the signup tables. When someone leaves a voicemail on the separate Google Voice line, Google Voice stores the voicemail audio and a machine-generated transcript. It also shows a caller number when one is supplied and, because voicemail email and transcription are enabled, sends the available notification and transcript to the business email inbox. Google Voice does not automatically summarize unattended voicemail, and Veil and Sage does not create a separate website summary. Contact and support messages may otherwise include information a visitor chooses to provide. Future checkout information is described separately.

How it is used

Weekly Veil information is used only to manage the consent-based list and send one weekly tarot reading, an in-character oracle reflection, a crystal companion, and occasional Veil and Sage product news, launches, sales, or promotions. Every subscriber receives the same general weekly edition; we no longer segment or personalize by birthstone month. No automated email sending provider is connected. Each marketing message will include a one-click unsubscribe link once delivery is configured. Other information may be used to provide the site, review and respond to voicemail messages, prevent abuse, maintain records, comply with law, and later process orders when checkout is activated.

Service providers

Weekly Veil subscriber records are stored in the website's built-in Cloudflare database and are inspectable or exportable only through the authenticated Sites Database interface. No public subscriber-list endpoint exists. Newsletter delivery remains disabled while its sender connection and authorization are completed. Veil and Sage does not sell or rent subscriber information. Google Voice processes and stores voicemail audio and its machine transcript, and the business email provider receives the enabled voicemail notification and available transcript. These Google Voice messages do not enter the website's Cloudflare database. A separate Twilio and Cloudflare D1 database (D1) development prototype remains disabled, is not connected to Google Voice, and receives no Google Voice voicemail data. Information may otherwise be shared only as reasonably needed with Shopify, payment processors, shipping carriers, fulfillment partners, hosting and security services, professional advisers, or authorities when legally required.

Owner mailbox connection

We are preparing a private connection to the business owner's Gmail account to check newsletter connection readiness and look up sent-message identifiers. This owner/operator connection uses the Gmail Application Programming Interface (API); it does not access customers' Gmail accounts. When configured, the hosted server refreshes its authorization, checks the owner's account address, and searches Sent for an exact site-generated message identifier, returning at most two identifiers. The connection does not read message bodies or send messages. Newsletter delivery remains disabled.

Google and our hosting platform process these connection requests. Refresh credentials are held in server-only secret settings until replaced or removed; short-lived access tokens are used in server memory. Credentials are not included in public pages or browser code. The readiness check does not save mailbox results to the website database; its private report contains account and connection status, not message contents.

Cookies and advertising

The Weekly Veil signup adds no advertising cookie, third-party tracker, or cross-site behavioral advertising. Essential hosting, security, and future Shopify checkout functions may use technical cookies or similar technology. Optional first-party browser page counts are off until you allow them using the visit-count control below. We keep daily totals for approved page paths and video campaign labels. Independently of that browser choice, video-link redirects create technical daily request totals. A request does not establish a page view or a person. Internal, automated, and test traffic remain separate classifications. We do not store network addresses, browser signatures, raw referrers, full query strings, visitor identifiers, or analytics cookies for these counts. Your browser stores only your measurement choice, an internal-traffic opt-out, or a constant test-profile exclusion. Browser privacy signals disable optional page collection; privacy request headers also suppress technical redirect counts. The browser choice and local opt-out cannot accompany an unmarked redirect request, so that request remains unclassified. Counters expire after 35 days and are removed on the next measurement write; nothing reconstructs earlier traffic or establishes unique human visitors.

Retention and security

An active Weekly Veil record is kept while the person remains subscribed. Unsubscribing immediately marks the record inactive rather than deleting it and clears any retired birthstone month still stored on an older record, so the choice can be honored without retaining that personalization and the consent history can be documented. That inactive consent and suppression record is kept only as long as reasonably needed for those purposes or another legitimate or legal obligation. Rate-limit buckets stop affecting requests after 15 minutes; old hashed rows are deleted during later signup processing and may remain until that cleanup runs. Routine Google Voice voicemail audio, machine transcripts, and emailed copies will be reviewed and deleted from the active Google Voice and email accounts within 90 days after receipt, unless a message is needed longer for an unresolved request, transaction, dispute, security issue, legal obligation, or the caller's request. Provider backup retention may continue under the provider's own deletion process. Reasonable safeguards are used, but no internet transmission or storage method can be guaranteed perfectly secure.

Your choices

The Weekly Veil consent box is unchecked by default. A subscriber may use the one-click link in any message to deactivate the record immediately, or contact us to ask about access, correction, deletion, or another privacy right that applies where they live. Some minimal records may be retained when needed to honor an opt-out or when law or a legitimate business obligation requires it. Veil and Sage does not create a duplicate record for an active subscriber after a repeat signup. If someone who unsubscribed decides to come back, joining again simply reactivates your original subscription. Veil and Sage does not knowingly collect personal information from children under 13. A caller may hang up without leaving a voicemail and may contact us to ask about access, correction, or deletion of a stored message.

04 · Website and sales terms

Wonder freely. Purchase deliberately.

The website-use terms below apply now. Placing an order once checkout opens also means accepting the product details, price, shipping method, and sales policies shown before payment.

Catalog, prices, and orders

Preview items are not offers for sale. A live order is accepted only after payment authorization and order confirmation. We may correct an obvious error or cancel and refund an order because of unavailable inventory, suspected fraud, a pricing error, or an address we cannot serve.

Natural materials and imagery

Crystals naturally vary in color, pattern, inclusion, shape, texture, and size. Each listing will say whether photographs show the exact piece or a representative item. Screen color and scale can also differ from physical appearance.

Lore, readings, and wellbeing

Crystal meanings, rituals, horoscopes, tarot, and oracle content are offered as tradition, opinion, reflection, and entertainment. They do not diagnose, treat, cure, prevent, predict, guarantee safety, or replace medical, mental-health, legal, financial, or emergency help.

Ownership and acceptable use

Site text, branding, layout, original imagery, and original media are protected by applicable intellectual-property law. Do not copy, scrape, resell, disrupt, misuse, or attempt unauthorized access to the site or another person's information.

Third-party services

Shopify, payment providers, carriers, and other linked services operate under their own terms and privacy notices. A link does not make Veil and Sage responsible for an independent service's content, availability, or conduct.

Availability and limits

The site is provided on an as-available basis. To the maximum extent permitted by law, Veil and Sage is not responsible for indirect or consequential loss arising from site use. Nothing here excludes liability or a remedy that applicable law does not permit us to exclude.

Questions or requests

Ask before you cross the threshold.

For a policy, order, accessibility, or privacy question, contact Veil and Sage Crystals. The public address below is available for business correspondence and authorized returns. Orders remain unavailable while the storefront is labeled public preview—purchasing disabled. The consent-based Weekly Veil signup is available now; no automated sending provider is connected.

The automated Veil Guide

Ask what lies beyond.

Veil Guide

Welcome, seeker. Ask me to explain the crystal vault, the moon ritual, shipping, returns, crystal care, or any page on the site.

Type a question or use the microphone.

No account required. This guide does not store your conversation. Your browser or device speech service may process voice audio. This guide uses verified store answers and will not invent product or order facts.